Image by Olia Nayda

Cancellation Policy

In order to continue providing the best possible scheduling options to our guests, we require a minimum of 48 hours' notice should you need to cancel or reschedule your visit with us.

 

Should you cancel your appointment with less than 48 hours' notice 25% of the appointment is charged. Under 24 hours: 50% of appointment is charged. Under 12 hours, 100%. Appointments left unconfirmed at 12 hours prior will be cancelled. Not showing up to your reservation is a 100% charge. These fees will be due before a new appointment is reserved.

 

We may consider adjusting this policy due to Covid-19, everyone's health is our utmost priority.

COVID-19

Policy

To ensure the safety of our Team and Guests, the guidelines below are mandatory when visiting Melange:
 

  • Only guests with a scheduled appointment plus ONE additional person  may enter.

  • Please arrive no more than 5 minutes before your appointment.

  • Due to the increased sanitation required between guests, if you are late to your appointment, you may be asked to reschedule or downgrade your service to fit the time reserved for your visit.

  • Wash and sanitize your hands upon arrival & before entering the salon.

  • Same-day retail sales are available in salon and online with pick-up.

  • Please limit personal belongings to the essentials.

  • Please reschedule if you are feeling ill or symptomatic.

Mask in Style
Image by Radu Florin

General Policies

Clean Air Environment

We are a salon free of artificial scents and ask that you please refrain from wearing any fragrances or perfume while visiting.

Gift Cards

Please present any special offers or Gift Cards/Certificates you have upon check in.

Service Guarantee

We strive to offer our guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let us know by email or telephone within 7 days of your visit and we will be happy to correct the issue with no additional charge*. We do not offer refunds for services.

Retail Guarantee

Should you make a retail purchase with which you are unsatisfied, we will accept retail exchanges at full credit for 14 days from your initial purchase, if it has not been opened, damaged or used. All returned items must be in original condition with the original packaging and must be returned with an authentic receipt.

*Not applicable to color corrections or services that require multiple sessions to achieve. Must be using recommended  home care products. Subject to management approval.