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AQ

  • Where are you located?
    We're in the Summerside Ellerslie area in the deep south side of Edmonton. We have a large lot for free parking. Our doors are located on the lower north side of the big yellow building. There are sidewalks on both sides and signs to guide you around.
  • Where can I park?
    The building in which we're located has a sizeable lot for use. You may park anywhere except for any labled spots and/or areas.
  • Do you have free Wi-Fi?​
    Yes! It is under MelangeGuest and the password is provided at each station. You may also ask anyone and we'll get it for you!
  • What is the Eco Fee?
    We are a Certified Green Circle Salon. This allows us keep 95% of discardable materials out of the waste-stream. This includes, but is not limited to, wax strips, foils and color, even PPE. Your hair trimmings are made into oil-collecting booms to help clean up spills in the ocean. It also allows us to run a trade-in system for empty aerosol cans. The small GCS fee helps to ensure we keep doing our part for the planet.
  • What is Salon Scale?
    We use a 'parts' plus service pricing model. All color product is charged separately and is not included. For pricing, please see our online reservation system for our various services and levels.
  • What is your Cancellation Policy?
    At Melange, we take great pride in providing exceptional service and respecting the value of your time. As a small business, we require financial stability, and enforcing our cancellation policy is essential to maintaining that stability. ​ To confirm your appointment, we require a credit card on file (encrypted) or a 50% retainer fee which will be applied to your service. By booking an appointment with us, you agree to our cancellation policy as outlined below: ​ Cancellation or Rescheduling: We understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your appointment. If you need to do so, we kindly request that you provide us with at least 48 hours' notice. If you cancel or reschedule with less than 48 hours' notice, you will be responsible for 50% of the booked service, even if you reschedule to a later time. ​ Illness: If you are feeling unwell, we kindly request that you reschedule your appointment for another time. Please do not come to the salon if you are symptomatic. Your health and the health of our team and other clients is of utmost importance to us. If you are unable to attend your appointment due to illness and you provide fewer than 48 hours' notice, you will be responsible for 50% of the booked service. Under 12 hours, 100%. Appointments left unconfirmed at 12 hours prior will be cancelled and charged 100%. Not showing up to your reservation is also a 100% charge. ​ To ensure efficient scheduling and respectful treatment of our time, we kindly request that you refrain from changing your scheduled service within 48 hours of your appointment. In the event that you do need to make a change, please be aware that a fee equal to half of the full service will be charged. For example, if you have booked a full color but decide to switch to a haircut on the day of your appointment or within 48 hours of it, we will need to apply the half fee of the original custom color service. Thank you for your understanding and cooperation in this matter. ​ In the rare instance that we need to reschedule your appointment, we assure you that any deposit made will be applied towards your next scheduled appointment. Our policies are in place to protect our business and to ensure that we provide our clients with the best possible service. ​ It's important to note that getting hair services is a luxury, and we appreciate your understanding and cooperation in working with us to schedule appointments that are convenient for you. We strongly advise against taking time off work or other commitments to receive our services. If you choose to do so, it is at your sole discretion, and we are not liable for any inconvenience or loss of income that may result.
  • What is your Return Policy?
    Should you make a retail purchase with which you are unsatisfied, we will accept retail exchanges at full credit for 14 days from your initial purchase, provided it has not been opened, damaged or used. Clearance items are a final sale. All returned items must be in original condition with the original packaging and must be returned with an authentic receipt.
  • Can I bring my kids with me to my appointment?
    In order to ensure a safe and comfortable experience for all of our guests, we ask that you arrange proper care for your child or children. You will be asked to reschedule if the below policies are not respected: All infants and toddlers must be small enough to sit in a carrier or held throughout the entire appointment. If a child is not of age to sit in the waiting area and not disrupt the environment, outside care must be arranged. An older child must be able to remain seated in the waiting area on their own without disrupting the environment. ​ Rescheduling fees apply and are based upon what is booked.
  • Are services guaranteed?
    We strive to offer our guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let us know by email or telephone within 7 days of your visit and we will be happy to correct the issue with no additional charge*. We do not offer refunds for services. *Not applicable to color corrections, vivids/pastels, fill & tones or services that require multiple sessions to achieve. Must be using recommended home care products. Subject to management approval.
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